Frequently Asked Questions
How long does it take for me to receive my glasses?
Within in 3-4 business days for standard postage, and 1-2 business days for express postage. *Note public holidays or bad weather conditions may delay your deliveries* For further assistance please contact our office to track your package in real-time.
FAQs
Can I extend my trial period with ORVision?
Do I receive warranty with my pairs of glasses?
How to professionally maintain your eyeware?
Yes, you can as long as you give us a valid reason for the extension and prove to us the eyewears you have borrowed from us aren't damaged or lost by sending us a picture of it. Any additional extensions may cost extra depending on the length of time extended.
Of course! All our products come with three years warranty. During the timeframe of your repairs, we will send you a complimentary trail pair of eyewear till you get your own glasses repaired. *Note any wear and tear made by the individual aren't covered. Water damage or weather damage isn't covered either.*
Use Isopropyl alcohol and a microfiber cloth to wipe your frames and lenses every morning and night, in order to extend your eyewear's lifespan. Make sure you always place it back in its given case after use and not just leave it laying around everywhere.
